Cleaning Policy:
At the bottom of our work orders that you as a customer will sign at the completion of you cleaning will state,
"Before signing please walk through the house with AZ Maid Beautiful to confirm the job is complete and satisfactory. Once signed customer and employee state that services done by AZ Maid Beautiful were finished and complete to customers satisfaction.
So please walk through the house and if there are any issues please point them out to the maids. They are more then willing to correct any issues. Please keep in mind that we are human and mistakes do happen and it is never intentional so please walk through so we can make this a great cleaning experience for you.
Payment Arrangement:
Payment for service may be made by cash or check or credit card. All credit card payments are called into the main office either after services are finished or while booking your cleaning. . Although greatly appreciated, please understand that tipping is not required. Client agrees to pay the price quoted at the time of service. All bank charges incurred due to NSF checks will be passed on to the client at a flat rate of $35 per check.
Liability Policies:
While we make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, we request all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. AZ Maid Beautiful must be notified within 24 hours of service if damage is discovered. AZ Maid Beautiful is not responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
AZ Maid Beautiful will not be held responsible for damages due to lack of instructions. If we are specifically requested to clean inside of a hutch/china cabinet, dust any computer equipment or wash dishes, the client agrees not to hold AZ Maid Beautiful or any of its employees responsible for damage to any article or component.
For the safety of our employees, please make us aware of the location of any and all firearms. Our employees have also been instructed not to lift any items over 20 pounds. For the safety of our employees they have been instructed to never answer the door while in a customer’s home.
Pet Policies:
Your pets are important to us. For their safety as well as ours, please let us know how they should be handled. We prefer they be put away if you are not going to be home. AZ Maid Beautiful is not responsible for cleaning out litter boxes or any messes due to ill pets or pet accidents.
Cancellation Policy:
Please let us know at least 24 Hours in advance if you need to cancel this appointment . This will allow us sufficient time to schedule our housekeeper with another client. Our 24 Hour Cancellation Policy is designed to protect our housekeepers from loss of income. If you cancel your appointment with less than 24 hours notice.
Thank you for your cooperation and confidence in our agency. It is our pleasure to serve you. If any of the items listed have not been done satisfactorily, please call us within 24 hours so we may resolve the situation. It is very important to us that you receive the best service available.
